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USER INFORMATION

Returns

You want to return a purchased product?

You can do this for any reason as long as the return takes place within 15 working days.

Return process:

  1. Change to another product, send the product you want to change at your expense.
  2. Refund, you send the product at your expense. Include one IBAN account number, bank name and the recipient. The deposit of money will be made ​​within the next 14 working days.

Very important to know about the refunds:

  • To accept the return, the product must be in excellent condition and not missing anything from packaging (tags, etc.). In addition, the receipt should be included in the package.
  • Until the product arrives to us, it is your responsibility, so it is important to arrange for safe transport to avoid damage and therefore an invalid return.

Not refundable products:

For hygiene reasons, you can not return earrings.

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